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Return & Exchange Policy

At Rich Lady NX, customer satisfaction is our top priority. We take pride in the quality of our products and want you to feel confident with every purchase.

Return & Exchange Window

  • Returns or exchanges are accepted within 3 days from the date of delivery.
  • Items must be returned in their original condition, unused, and in the original packaging with all tags intact.

Eligibility for Return & Exchange

You may return or exchange your order if:

  1. The product is defective or damaged upon delivery.
  2. You receive the wrong size, style, or color.
  3. The product is unused and unworn.

Non-Returnable Items

  • Products that show signs of wear or use.
  • Items returned without original packaging or tags.
  • Discounted or clearance items (unless defective).

Process for Return & Exchange

  1. Contact us within 3 days of delivery via phone or email.
  2. Provide your order details and reason for return/exchange.
  3. Ship or bring the item to our store at the below address:
    1. Store Address:
      Rich Lady NX
      1480 A2, Lane Number 2, Lal Baug,
      Dhule, Maharashtra 424001, India

Refunds & Exchanges

  • Refunds will be processed in the original payment method within 7–10 business days after inspection of the returned item.
  • Exchanges will be provided for the same product in a different size or color (subject to availability).

Contact Us

📍 Store: Rich Lady NX, 1480 A2, Lane Number 2, Lal Baug, Dhule, Maharashtra 424001, India

📞 Phone: +91 9730 979 076

📧 Email: richladyshopee@gmail.com